Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us when you request our services, including:

• Contact Information: Your name, phone number, email address, and mailing address
• Service Requests: Details about the plumbing services you request, including location, type of service, and scheduling preferences
• Property Information: Property address, property type (residential, commercial, etc.), and relevant property details
• Payment Information: Billing details and payment information (we do not store credit card information on our servers)
• Communication Data: Information you provide when contacting our customer service team, including phone calls, emails, and website contact forms
• Feedback and Reviews: Reviews, testimonials, and feedback you provide about our services

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

• Log Data: IP address, browser type, operating system, access times, and pages viewed
• Usage Data: Information about how you interact with our website, including features used and time spent
• Device Information: Device identifiers, device type, and device settings
• Location Data: General location information based on your IP address (used to provide relevant service area information)
• Cookies and Tracking Technologies: See our Cookie Policy for more information

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Schedule, perform, and complete plumbing services at your property
• Process Transactions: Process payments, send invoices, and manage billing
• Communicate with You: Respond to your inquiries, send service confirmations, provide updates, and send important service-related notifications
• Improve Our Services: Analyze usage patterns to enhance our services, website functionality, and customer experience
• Marketing and Promotions: Send you promotional materials, special offers, and information about our services (you can opt-out at any time)
• Ensure Security: Detect, prevent, and address technical issues, fraud, or abuse
• Comply with Legal Obligations: Meet legal requirements, respond to legal requests, and maintain records as required by law
• Customer Support: Provide customer support and respond to your questions and concerns

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing services
• Website hosting and maintenance providers
• Analytics and performance monitoring services
• Customer support and communication tools
• Marketing and advertising platforms
• Business management software and tools

These service providers are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies, law enforcement).

3.3 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We may retain certain information for:

• Service records and transaction history as required by law
• Customer relationship management and service improvement
• Legal compliance and dispute resolution
• Marketing purposes (until you opt-out or request deletion)

When you request deletion of your information, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes, such as marketing
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Opt-out of marketing communications at any time

To exercise these rights, please contact us at info@plumbquickinc.com or call us at 512-246-7440. We will respond to your request within a reasonable timeframe.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or review sites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We will also notify you via email or through a prominent notice on our website if the changes are material.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Plumb-Quick
Email: info@plumbquickinc.com
Phone: 512-246-7440